FAQ

How can I make a purchase on your website?

To place an order, simply navigate through our website and add your desired items to the shopping cart. Proceed to checkout, where you'll input your shipping details and select a payment method. Review your order details and confirm the purchase to complete the process.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and Apple Pay. You'll find options to select your preferred payment method during the checkout process.

What is the typical shipping time?

Our standard shipping usually takes 5 to 15 days for all orders except for furniture, which takes 5 to 24 days. Please note that delivery times may vary based on your location and unforeseen circumstances. We are not responsible for delays caused by shipping carriers or other factors beyond our control. Once your order is dispatched, you'll receive a shipping confirmation email with tracking details.

What is your return and refund policy?

We offer a straightforward return and refund policy. If you're not satisfied with your purchase, you can initiate a return within 14 days of receiving the item. Detailed instructions can be found on our Returns & Refund Policy page.

Do you offer international shipping?

We currently offer shipping to the United States (excluding Alaska and Hawaii). For customers outside these countries, they typically utilize reputable international forward shipping companies located within the United States. These companies are responsible for receiving and forwarding their orders to their respective locations.

How can I track my order?

Once your order is shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your package either on our website or through the designated courier's tracking service.

Are all the products on your website currently in stock?

While we strive to keep our inventory updated, popular items may occasionally go out of stock due to high demand. If a product is unavailable, you'll be notified on the product page or during checkout. We regularly restock our products, so please check back or contact our customer support for assistance.

What are the shipping costs associated with my order?

We're pleased to offer free shipping for all purchases made on our website. Regardless of the size or value of your order, you can enjoy the convenience of free shipping to your specified address. Please remember that we currently offer shipping to the United States (excluding Alaska and Hawaii).

Do you offer expedited shipping options?

While expedited shipping may not be available at this time, we strive to provide efficient processing and standard shipping to ensure your order reaches you in a timely manner.

Can I cancel or modify my order after placing it?

We aim to process orders promptly. If you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request based on the order's status.

How can I reach your customer support team?

You can contact our customer support team by sending us a message through our contact form (available on our website) or by emailing us directly at: support@thevbie.com

Are there ongoing promotions?

Stay updated by subscribing to our newsletter or checking our website for the latest deals.

Where can I find sizing guides?

Sizing guides or dimensions are provided on each product page. If you are having difficulties, please contact support for assistance.

Can I change my shipping address?

What if I receive a damaged item?

Contact customer support immediately with order details and photos.

How can I unsubscribe from your mailing list?

Click "unsubscribe" in any email from us or contact customer support for assistance.

Do you offer gift-wrapping?

Unfortunately, we do not offer gift-wrapping options at this time, but that is something we may introduce in the future.